Define Dental
According to our open methodology, this clinic scored 57.2/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #26 of 33 ranked clinics · Last checked: 10 September 2026
Positions by Rating Profile
- Overall Transparency & Trust#2657.2/100
- Best for Expats#2753.5/100
- Best for Dental Implants#2750.5/100
- Best for Emergency Dental Care#2753/100
- Best Price Transparency#3039/100
- Best English-speaking Clinics#2657.2/100
- Best for Families / Children#2357/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified
Summary
General and family dental practice in Benowa serving Benowa, Bundall and surrounding Gold Coast suburbs, with multiple long-standing patients citing 15-40 years of continuous care in reviews. Six dentists are named on the homepage (Dr Les Jabbour, Dr May Chan, Dr Sean Nguyen, Dr Michael Bootes, Dr Esmari Reyneke, Dr Yvonne Kim) covering general, cosmetic and implant dentistry, root canal therapy and wisdom-tooth extraction. No standing price figures were found on the pages read.
Strengths
- Information Transparency: 16 of 20 points.
- Reputation & Reviews: 17.5 of 20 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed Six dentists named on the homepage team section: Dr Les Jabbour, Dr May Chan, Dr Sean Nguyen, Dr Michael Bootes, Dr Esmari Reyneke, Dr Yvonne Kim. [s1] | 3/3 |
| ? | Dentist specializations listed | 0/2 |
| ? | Real clinic photos | 0/2 |
| ✓ | Service list published Fillings, crowns, bridges, implants, dentures, root canal therapy, wisdom teeth removal, treatment for gum disease, teeth whitening, veneers. [s1] | 3/3 |
| ✓ | Clear contact details [s1] [s2] | 2/2 |
| ✓ | English website version [s1] | 2/2 |
| ✓ | Address and map published [s1] [s2] [sm] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published Homepage and Contact page read (both fetched and checked for $ figures); no price list or per-service figures found. [s1] [s2] | 0/3 |
| ✗ | Cleaning price listed [s1] | 0/2 |
| ✗ | Filling price listed [s1] | 0/2 |
| ✗ | Crown price listed [s1] | 0/2 |
| ✗ | Implant price listed [s1] | 0/2 |
| ✗ | Consultation price listed [s1] | 0/2 |
| ✗ | X-ray / imaging price listed [s1] | 0/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) Read live from the clinic's Google Maps place page 2026-09-10 (automated two-step place read, name/address/phone cross-checked against the clinic's own site). Review count not carried by the response served for this place — queued for a manual browser check. [sm] | 6/6 |
| ✓ | Google review volume Header review count on the Google Maps place page, read in the browser on 2026-09-10: 944. Star histogram read from the Google Maps place page in the browser on 2026-09-10: 1*=6, 2*=1, 3*=0, 4*=2, 5*=935 — sums to 944, which matches the header count, and its weighted mean reproduces the displayed rating. [sm] | 3/3 |
| ✓ | Review recency Newest first-person star review readable on the Google Maps place page on 2026-09-10 is dated "a month ago" (3 reviews readable). Google Maps' sort-by-Newest control does not open in this browser session, so the list was read in its default relevance order; Google Business Posts on the same panel were excluded because they carry no star rating. [sm] | 3/3 |
| ✓ | Clinic responds to reviews The owner replies to reviews on Google: 10 of the 10 reviews read carry an owner reply, 7 of them to reviews from the last 12 months; the latest reply is dated 2026-10-02 (to a review of 2026-10-02). [define-dental-goldcoast-r6rep] [sm] [gm-replies] | 2/2 |
| ✓ | No recurring complaints Of 954 Google reviews, 7 are one- or two-star (0.7 %); the lowest-rated read (2021-2026) raise different matters (cosmetic work, a cavity filling, receding gums, a sensitive tooth), so no complaint recurs (read 2026-10-02). [define-dental-goldcoast-r6rep] | 2/2 |
| ? | No suspicious review patterns 4 of the 5 five-star reviews read come from accounts with a single review or none shown, but no burst reaches the threshold against 954 reviews on the listing, so the criterion is left unassessed (read 2026-10-02). | 0/2 |
| ✓ | Active Facebook presence facebook.com/Define-Dental-356987311351396 linked from the site. [s1] | 1/1 |
| ✗ | TripAdvisor presence No TripAdvisor listing found via its search for "Define Dental Gold Coast" and "Define"; the clinic's site does not link to TripAdvisor (checked 2026-10-02 and 2026-10-05). [define-dental-goldcoast-tripadvisor] [define-dental-goldcoast-tripadvisor-2] | 0/0.5 |
| ✓ | Other review platforms Trustpilot page for the clinic's website with 2 reviews (TrustScore 2.9) and a Word of Mouth page at 12 Carrara Street, checked 2026-10-02. [define-dental-goldcoast-oop] [define-dental-goldcoast-oop-2] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ? | On-site X-ray | 0/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology [s1] | 2/2 |
| ? | Orthodontics | 0/2 |
| ✓ | Oral surgery Wisdom teeth removal, root canal therapy explicitly listed. [s1] | 2/2 |
| ✓ | Pediatric dentistry The clinic's own Google Business Profile carries the owner-selected category "Pediatric dentist", and its own site has a dedicated /preventive/kids-dental page. [s1] [sm] | 1.5/1.5 |
| ✓ | Emergency care The clinic publishes its own dedicated blog page "Emergency dentist | Dental emergency | Gold Coast" on its own domain. [s3] | 1.5/1.5 |
| ? | Works with international patients | 0/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✗ | WhatsApp / LINE available [s2] | 0/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [s1] | 2.5/2.5 |
| ? | Pre-visit consultation possible | 0/1.5 |
| ? | Clear service explanations | 0/1 |
| ✓ | Convenient opening hours The practice publishes its week on its own contact page, re-read live on 2026-09-10: Monday 8am-5pm, Tuesday 8am-6:30pm, Wednesday 8am-5pm, Thursday 8am-5pm, Friday 8am-5pm, Saturday 8:30am-12:30pm, Sunday closed — a published late Tuesday and a published Saturday morning, with a footnote offering Tuesday and Thursday evenings and Saturday afternoons by appointment on top of that. Scored on the regular published rows only, not on the by-appointment footnote, which is the same reading applied to the Perth cards where "by appointment" cover was not credited. [s2] | 1.5/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Australia", "English speaking dentist Australia", "dental implants Australia", "emergency dentist Australia", "Australia dental clinic for expats".
| ✓ | Mentioned for: best dentist Australia Rank 2 of 10 for the first canonical Gold Coast AI-visibility query (web search, 2026-09-10): the clinic's own homepage. [sq-goldcoast] | 1/1 |
| ✗ | Mentioned for: English speaking dentist Australia Absent from the top 10 for this canonical query in the AI-visibility pass. The initial data collection left this unchecked; the verification pass recorded the finding. [sq-goldcoast] | 0/1 |
| ✗ | Mentioned for: dental implants Australia Absent from the top 10 for this canonical query in the AI-visibility pass. The initial data collection left this unchecked; the verification pass recorded the finding. [sq-goldcoast] | 0/1 |
| ✓ | Mentioned for: emergency dentist Australia Rank 9 of 10 for "emergency dentist Gold Coast" (web search, 2026-09-10): the clinic's own emergency-dentist blog page. [sq-goldcoast] | 1/1 |
| ✗ | Mentioned for: Australia dental clinic for expats Absent from the top 10 for this canonical query in the AI-visibility pass. The initial data collection left this unchecked; the verification pass recorded the finding. [sq-goldcoast] | 0/1 |
| ✓ | Structured data on website The site serves schema.org JSON-LD (Dentist, Organization) plus LocalBusiness and AggregateRating microdata. [s1] | 1.5/1.5 |
| ✓ | Google indexing quality The clinic's own homepage ranks #2 of 10 for the first canonical Gold Coast query and its emergency-dentist article #9 of 10 for "emergency dentist Gold Coast", on top of twenty-seven indexed treatment pages. [sq-goldcoast] | 2/2 |
| ✓ | Dedicated service pages Twenty-seven individually addressable treatment pages on the clinic's own domain under /preventive/, /cosmetic/ and /treatment/. [s1] | 1.5/1.5 |
Ranking leaders in AI answers
The queries above are this index's own check. The three leading clinics have also been measured in full: how often ChatGPT and Gemini name them when a patient asks them to recommend a dentist.
- #1Gorgeous Smiles Dentistry25.1 of 100View report →
- #2Pure Dentistry30.2 of 100View report →
- #3Dental on Flinders3.9 of 100View report →
Measured by Ansmeter, 7 October 2026. Ansmeter is an affiliated service. Its figure is not part of this rating and does not affect positions — scores change only when public data changes.
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Dr Les Jabbour [s1] | Dentist | not verified |
| Dr May Chan [s1] | Dentist | not verified |
| Dr Sean Nguyen [s1] | Dentist | not verified |
| Dr Michael Bootes [s1] | Dentist | not verified |
| Dr Esmari Reyneke [s1] | Dentist | not verified |
| Dr Yvonne Kim [s1] | Dentist | not verified |
Dentists are named; their licence numbers have not been checked against public sources yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Information Transparency: Dentist specializations listed
- Information Transparency: Real clinic photos
- Reputation & Reviews: No suspicious review patterns
- Medical Infrastructure: On-site X-ray
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Orthodontics
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
- Communication & Service: Pre-visit consultation possible
- Communication & Service: Clear service explanations
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.definedental.com.au/ |
|---|---|
| Phone | +61 7 5597 2100 |
| https://www.facebook.com/Define-Dental-356987311351396 | |
| Google Maps | Map listing |
| Address | 12 Carrara Street, Benowa QLD 4217, Australia |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.definedental.com.au/ | Team names, services, patient reviews, address | 2026-09-10 |
| s2 | https://www.definedental.com.au/contact/ | Address, phone, contact form (no additional $ figures) | 2026-09-10 |
| s3 | https://www.definedental.com.au/emergency-dentist-on-the-gold-coast… | Own-domain emergency-dentist blog page (found via the AI-visibility scout, not separately fetched) | 2026-09-10 |
| sm | https://www.google.com/maps?cid=15805931270028181213&hl=en | Google Maps place page (automated two-step read 2026-09-10): coordinates, rating 5.0 and the owner-selected profile categories — name (12 Carrara St, Benowa), address and phone matched the clinic's own site. Review count not carried by the response served for this place. | 2026-09-10 |
| sq-goldcoast | search:best dentist Gold Coast Australia / English speaking dentist Gold Coast / dental implants Gold Coast / emergency dentist Gold Coast / Gold Coast dental clinic for expats | AI/search visibility scout — five canonical search queries for Gold Coast | 2026-09-10 |
| reg2 | https://www.health.qld.gov.au/__data/assets/pdf_file/0033/443994/pr… | Queensland Health Private Health Regulation Unit "List of licensed private health facilities" PDF (Private Health Facilities Act 1999), snapshot dated 19 August 2026 (page last updated 21 August 2026), full-text checked (100,126 characters, 57 content streams) — zero occurrences of "dental" anywhere in the list, confirmed in our registry research for Australia (scope: clinics, access: open, found: true, no dental entries). | 2026-09-10 |
| gm-replies | https://www.google.com/maps?cid=15805931270028181213&hl=en | Reviews read on the clinic's Google listing 2026-09-11: 5 of 5 carry a reply from the practice, newest 2026-08-07 | 2026-09-11 |
| define-dental-goldcoast-oop | https://www.trustpilot.com/review/definedental.com.au | Trustpilot, read 2026-10-02: company page for definedental.com.au (the clinic's website; unclaimed), 2 reviews, TrustScore 2.9 | 2026-10-02 |
| define-dental-goldcoast-oop-2 | https://www.wordofmouth.com.au/reviews/define-dental | Word of Mouth, read 2026-10-02: page "Define Dental", 12 Carrara St, Benowa QLD 4217 (the clinic's address), with no reviews yet; the page has no "Claim your listing" prompt, which Word of Mouth shows on listings the business does not manage | 2026-10-02 |
| define-dental-goldcoast-r6rep | https://www.google.com/maps?cid=15805931270028181213&hl=en | Google listing "Define Dental", read 2026-10-02 with its reviews sorted lowest first and newest first: rating 5 from 954 reviews, histogram 6 one-star, 1 two-star, 0 three-star, 2 four-star, 945 five-star; 10 distinct reviews read (dated 2021-08-01 to 2026-10-02), 10 with an owner reply; the lowest-rated reviews read are dated 2021-2026. | 2026-10-02 |
| define-dental-goldcoast-tripadvisor | https://www.tripadvisor.com/TypeAheadJson?action=API&details=true&q… | TripAdvisor's own search, read 2026-10-02: 12 suggestions for "Define Dental Gold Coast" (2 places, 4 attractions, 6 hotels), none of them a dental practice in or near Gold Coast; 12 suggestions for "Define" (7 attractions, 1 hotel, 4 restaurants), none of them a dental practice in or near Gold Coast; no listing for this clinic | 2026-10-02 |
| define-dental-goldcoast-tripadvisor-2 | https://www.definedental.com.au/ | Clinic's website, home page read 2026-10-05: no link to a TripAdvisor page | 2026-10-05 |
Change History
| Date | Change |
|---|---|
| 2026-10-05 | TripAdvisor presence checked on 2026-10-05: no listing found for this clinic. |
| 2026-10-02 | Reputation check 2026-10-02 on the clinic's Google listing (10 reviews read): recurring complaints no; suspicious review patterns left unassessed. |
| 2026-10-02 | Review-platform presence checked on 2026-10-02: listed on another review platform. |
| 2026-09-11 | Rechecked whether this practice answers its Google reviews by reading the reviews on its own Google listing on 2026-09-11: confirmed, 5 of the 5 reviews read carry a dated reply from the practice, the newest dated 2026-08-07. |
| 2026-09-10 | Editorial gate, 2026-09-10: convenientHours was unset with no note. The practice does publish a week on its own contact page, which was re-read live at the gate; scored `true` on its published late Tuesday and published Saturday morning, on the regular rows only and not on the by-appointment footnote. |
| 2026-09-10 | Adversarial verification: geo and Google rating read live from the place page; children's dentistry filled from the clinic's own profile category and its kids-dental page; structured data, twenty-seven dedicated service pages, indexing quality and the three remaining canonical queries recorded. Review count and review dates still need the browser. |
| 2026-09-10 | Initial data collection for the Australia Dental Transparency & Trust Index (Gold Coast): verified via definedental.com.au, automated Google Maps CID search, the QLD PHRU register, and the five canonical AI-visibility queries. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.