Pacific Smiles Dental Coomera
According to our open methodology, this clinic scored 55/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #30 of 33 ranked clinics · Last checked: 10 September 2026
Positions by Rating Profile
- Overall Transparency & Trust#3055/100
- Best for Expats#2853/100
- Best for Dental Implants#2750.5/100
- Best for Emergency Dental Care#2555/100
- Best Price Transparency#3137.1/100
- Best English-speaking Clinics#2856.5/100
- Best for Families / Children#2556.9/100
- Sleep Dentistry (GA / deep sedation)#1155/100
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ✓ General anaesthesia / deep sedation (sleep dentistry) — General anaesthesia / deep sedation documented IV Sedation explicitly listed; Sleep Dentistry listed among Coomera services. [s1]
Summary
Coomera branch of Pacific Smiles Dental, a national chain operating inside Westfield Coomera. The branch's own news section names four dentists with individual profile posts (Dr Hongseok Lee, Dr Ajeetha Gomathi Selvarajan, Dr Jenni Jung, Dr Bindu M Kayala). The practice is open seven days a week, including Thursday evenings until 8pm and Sunday, and offers daily emergency dental appointments, but its site publishes no standing price figures for any treatment.
Strengths
- Information Transparency: 16 of 20 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed Four dentists individually named via their own "Coomera News" profile posts: Dr Hongseok Lee, Dr Ajeetha Gomathi Selvarajan, Dr Jenni Jung, Dr Bindu M Kayala. [s1] | 3/3 |
| ✗ | Dentist specializations listed Profile post titles are personable ("caring for smiles", "gentle & caring dentist") rather than naming a clinical specialization for any dentist. [s1] | 0/2 |
| ? | Real clinic photos | 0/2 |
| ✓ | Service list published Cosmetic dentistry, child dental care, clear aligners, bridges, check-ups, crowns, fillings, implants, dentures, emergency appointments, endodontics, gum disease treatment, Invisalign, IV sedation, mouthguards, orthodontics, periodontics, prosthodontics, root canal, SmileStyler clear aligners, snoring mouthguards, teeth cleaning, whitening, extraction, veneers, wisdom teeth removal. [s1] | 3/3 |
| ✓ | Clear contact details [s1] | 2/2 |
| ✓ | English website version [s1] | 2/2 |
| ✓ | Address and map published [s1] [sm] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published Location page and its linked service/news pages read; only Afterpay/payment-plan availability is mentioned, no $ figure for any treatment. [s1] | 0/3 |
| ✗ | Cleaning price listed [s1] | 0/2 |
| ✗ | Filling price listed [s1] | 0/2 |
| ✗ | Crown price listed [s1] | 0/2 |
| ✗ | Implant price listed [s1] | 0/2 |
| ✗ | Consultation price listed [s1] | 0/2 |
| ✗ | X-ray / imaging price listed [s1] | 0/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) Read live from the clinic's Google Maps place page 2026-09-10 (automated two-step place read, name/address/phone cross-checked against the clinic's own site). Star histogram read from the same place page: 1*=9, 2*=1, 3*=1, 4*=1, 5*=82 — sums to 94, which reconciles with the header count, and its weighted mean reproduces the displayed rating. [sm] | 4/6 |
| ◐ | Google review volume Header count on the Google Maps place page, 2026-09-10. [sm] | 1.5/3 |
| ✓ | Review recency Newest customer review rendered on the place page is two months old. [sm] | 3/3 |
| ✓ | Clinic responds to reviews The owner replies to reviews on Google: 10 of the 10 reviews read carry an owner reply, 6 of them to reviews from the last 12 months; the latest reply is dated 2026-08-05 (to a review of 2026-08-05). [pacific-smiles-dental-coomera-goldcoast-r6rep] [sm] | 2/2 |
| ✗ | No recurring complaints Of 93 Google reviews, 10 are one- or two-star (11 %); three of the five lowest-rated (2022-2026) describe rude, aggressive or impatient staff or dentists, including towards children (read 2026-10-02). [pacific-smiles-dental-coomera-goldcoast-r6rep] | 0/2 |
| ✓ | No suspicious review patterns No five-star cluster and no repeated wording in the 10 Google reviews read (2022-12-12 to 2026-08-05); 9 are from accounts with other reviews of their own (read 2026-10-02). [pacific-smiles-dental-coomera-goldcoast-r6rep] | 2/2 |
| ✓ | Active Facebook presence Corporate facebook.com/pacificsmilesdental linked from the location page (network-wide, not Coomera-specific). [s1] | 1/1 |
| ✗ | TripAdvisor presence No TripAdvisor listing found via its search for "Pacific Smiles Dental Coomera Gold Coast" and "Pacific Coomera"; the clinic's site does not link to TripAdvisor (checked 2026-10-02 and 2026-10-05). [pacific-smiles-dental-coomera-goldcoast-tripadvisor] [pacific-smiles-dental-coomera-goldcoast-tripadvisor-2] | 0/0.5 |
| ✗ | Other review platforms No profile found on WhatClinic, RateMDs or Trustpilot (checked 2026-10-01). [pacific-smiles-dental-coomera-goldcoast-deepen] [pacific-smiles-dental-coomera-goldcoast-deepen-2] [pacific-smiles-dental-coomera-goldcoast-deepen-3] | 0/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ? | On-site X-ray | 0/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology [s1] | 2/2 |
| ✓ | Orthodontics Clear Aligner, Invisalign, Orthodontics and SmileStyler Clear Aligners all explicitly listed. [s1] | 2/2 |
| ✓ | Oral surgery Tooth extraction, wisdom teeth removal, periodontics listed. [s1] | 2/2 |
| ✓ | Pediatric dentistry Child Dental Care explicit, Child Dental Benefits Schedule accepted. [s1] | 1.5/1.5 |
| ✓ | Emergency care "Offering daily emergency dental appointments"; Emergency Appointments explicitly listed. [s1] | 1.5/1.5 |
| ? | Works with international patients | 0/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Australia", "English speaking dentist Australia", "dental implants Australia", "emergency dentist Australia", "Australia dental clinic for expats".
| ✗ | Mentioned for: best dentist Australia Absent from the top 10 for this canonical query in the AI-visibility pass. The initial data collection left this unchecked; the verification pass recorded the finding. [sq-goldcoast] | 0/1 |
| ✓ | Mentioned for: English speaking dentist Australia Rank 5 of 10 for "English speaking dentist Gold Coast" (web search, 2026-09-10): the branch's own profile post for Dr Hongseok Lee. [sq-goldcoast] | 1/1 |
| ✗ | Mentioned for: dental implants Australia Absent from the top 10 for this canonical query in the AI-visibility pass. The initial data collection left this unchecked; the verification pass recorded the finding. [sq-goldcoast] | 0/1 |
| ✗ | Mentioned for: emergency dentist Australia Absent from the top 10 for this canonical query in the AI-visibility pass. The initial data collection left this unchecked; the verification pass recorded the finding. [sq-goldcoast] | 0/1 |
| ✗ | Mentioned for: Australia dental clinic for expats Absent from the top 10 for this canonical query in the AI-visibility pass. The initial data collection left this unchecked; the verification pass recorded the finding. [sq-goldcoast] | 0/1 |
| ✓ | Structured data on website The location page serves schema.org JSON-LD including Organization and LocalBusiness blocks. [s1] | 1.5/1.5 |
| ✓ | Google indexing quality The branch's own dentist profile post ranks #5 of 10 for "English speaking dentist Gold Coast", on top of twenty-nine indexed treatment pages. [sq-goldcoast] | 2/2 |
| ✓ | Dedicated service pages Twenty-nine individually addressable treatment pages on the chain's own domain, linked from the Coomera location page (clear aligners, implants, emergency appointments, endodontics, IV sedation, periodontics and others). [s1] | 1.5/1.5 |
Ranking leaders in AI answers
The queries above are this index's own check. The three leading clinics have also been measured in full: how often ChatGPT and Gemini name them when a patient asks them to recommend a dentist.
- #1Gorgeous Smiles Dentistry25.1 of 100View report →
- #2Pure Dentistry30.2 of 100View report →
- #3Dental on Flinders3.9 of 100View report →
Measured by Ansmeter, 7 October 2026. Ansmeter is an affiliated service. Its figure is not part of this rating and does not affect positions — scores change only when public data changes.
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Dr Hongseok Lee [s1] | Dentist | not verified |
| Dr Ajeetha Gomathi Selvarajan [s1] | Dentist | not verified |
| Dr Jenni Jung [s1] | Dentist | not verified |
| Dr Bindu M Kayala [s1] | Dentist | not verified |
Dentists are named; their licence numbers have not been checked against public sources yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Information Transparency: Real clinic photos
- Medical Infrastructure: On-site X-ray
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
- Communication & Service: Pre-visit consultation possible
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://pacificsmilesdental.com.au/locations/coomera/ |
|---|---|
| Phone | +61 7 5501 2600 |
| https://www.facebook.com/pacificsmilesdental | |
| Google Maps | Map listing |
| Address | Westfield Coomera, 103 Foxwell Rd, Coomera QLD 4209, Australia |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://pacificsmilesdental.com.au/locations/coomera/ | Team profile links, services, hours, address, phone, Facebook | 2026-09-10 |
| sm | https://www.google.com/maps?cid=2792973811352386981&hl=en | Google Maps place page (automated two-step read 2026-09-10) resolves the centre-vs-practice ambiguity the initial data collection flagged: profile name "Pacific Smiles Dental Coomera", address Westfield Coomera 103 Foxwell Rd, phone (07) 5501 2600 and the branch's own URL all match, ftid 0x6b91138628032da3:0x26c2a2e234a0bda5. Carries coordinates, rating 4.6, 94 reviews, star histogram and owner replies. | 2026-09-10 |
| sq-goldcoast | search:best dentist Gold Coast Australia / English speaking dentist Gold Coast / dental implants Gold Coast / emergency dentist Gold Coast / Gold Coast dental clinic for expats | AI/search visibility scout — five canonical search queries for Gold Coast | 2026-09-10 |
| reg2 | https://www.health.qld.gov.au/__data/assets/pdf_file/0033/443994/pr… | Queensland Health Private Health Regulation Unit "List of licensed private health facilities" PDF (Private Health Facilities Act 1999), snapshot dated 19 August 2026 (page last updated 21 August 2026), full-text checked (100,126 characters, 57 content streams) — zero occurrences of "dental" anywhere in the list, confirmed in our registry research for Australia (scope: clinics, access: open, found: true, no dental entries). | 2026-09-10 |
| pacific-smiles-dental-coomera-goldcoast-deepen | https://www.whatclinic.com/dentists/australia/queensland/gold-coast | WhatClinic: its Gold Coast dentist catalogue (4 pages, 50 clinics) and its profile sitemap (1,150 Australian dentist profiles) list no profile of this clinic, and a profile address under the clinic's name returns "page not found" (checked 2026-10-01) | 2026-10-01 |
| pacific-smiles-dental-coomera-goldcoast-deepen-2 | https://www.ratemds.com/best-doctors/?text=Hongseok%20Lee | RateMDs: searches for the practice's dentists (Dr Hongseok Lee, Dr Ajeetha Gomathi Selvarajan, Dr Jenni Jung, Dr Bindu M Kayala) find no profile (checked 2026-10-01) | 2026-10-01 |
| pacific-smiles-dental-coomera-goldcoast-deepen-3 | https://www.trustpilot.com/review/pacificsmilesdental.com.au | Trustpilot: no page for pacificsmilesdental.com.au (checked 2026-10-01) | 2026-10-01 |
| pacific-smiles-dental-coomera-goldcoast-r6rep | https://www.google.com/maps?cid=2792973811352386981&hl=en | Google listing "Pacific Smiles Dental Coomera", read 2026-10-02 with its reviews sorted lowest first and newest first: rating 4.5 from 93 reviews, histogram 9 one-star, 1 two-star, 1 three-star, 1 four-star, 81 five-star; 10 distinct reviews read (dated 2022-12-12 to 2026-08-05), 10 with an owner reply; the lowest-rated reviews read are dated 2022-2026. | 2026-10-02 |
| pacific-smiles-dental-coomera-goldcoast-tripadvisor | https://www.tripadvisor.com/TypeAheadJson?action=API&details=true&q… | TripAdvisor's own search, read 2026-10-02: 12 suggestions for "Pacific Smiles Dental Coomera Gold Coast" (3 places, 4 attractions, 5 hotels), none of them a dental practice in or near Gold Coast; 12 suggestions for "Pacific Coomera" (3 places, 4 attractions, 5 hotels), none of them a dental practice in or near Gold Coast; no listing for this clinic | 2026-10-02 |
| pacific-smiles-dental-coomera-goldcoast-tripadvisor-2 | https://pacificsmilesdental.com.au/locations/coomera/ | Clinic's website, the page at this address read 2026-10-05: no link to a TripAdvisor page | 2026-10-05 |
Change History
| Date | Change |
|---|---|
| 2026-10-05 | TripAdvisor presence checked on 2026-10-05: no listing found for this clinic. |
| 2026-10-02 | Reputation check 2026-10-02 on the clinic's Google listing (10 reviews read): recurring complaints yes, suspicious review patterns no. |
| 2026-10-01 | Other review platforms re-checked on 2026-10-01: no profile of the clinic on WhatClinic, RateMDs or Trustpilot; the Google listing cited before is not another platform; changed from yes to no. |
| 2026-09-10 | Adversarial verification: the centre-vs-practice CID ambiguity the initial data collection could not resolve was resolved by the automated place read and the plain search URL replaced with the branch place link; geo, rating, review count, histogram, recency and owner replies read live; structured data, dedicated service pages, indexing quality and the four remaining canonical queries recorded. |
| 2026-09-10 | Initial data collection for the Australia Dental Transparency & Trust Index (Gold Coast): verified via pacificsmilesdental.com.au, automated Google Maps search, the QLD PHRU register, and the five canonical AI-visibility queries. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.