Pitt Street Dental Centre
According to our open methodology, this clinic scored 73.9/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #8 of 33 ranked clinics · Last checked: 26 August 2026
Positions by Rating Profile
- Overall Transparency & Trust#873.9/100
- Best for Expats#969/100
- Best for Dental Implants#870.5/100
- Best for Emergency Dental Care#973/100
- Best Price Transparency#1156/100
- Best English-speaking Clinics#971.2/100
- Best for Families / Children#576/100
- Sleep Dentistry (GA / deep sedation)#673.9/100
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ✓ General anaesthesia / deep sedation (sleep dentistry) — General anaesthesia / deep sedation documented Offers twilight sedation in-house; Dr Cai holds surgical accreditation at Westmead Private and Strathfield Private Hospitals for general anaesthesia procedures. [pitt-street-dental-centre-deepen-10]
Summary
Sydney CBD practice on Pitt Street focused on cosmetic dentistry and dental implants, including same-day, All-On-4 and advanced implant techniques. CBCT imaging on site and a downloadable price list referenced.
Strengths
- Information Transparency: 20 of 20 points.
- Reputation & Reviews: 19.5 of 20 points.
- Medical Infrastructure: 13 of 15 points.
- No red flags identified in public sources.
Weaknesses
No category fell below the weakness threshold (50% of verifiable points).
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed AHPRA register, Doctify and topexperts.com.au independently corroborate principal dentist Dr Michael Cai. [pitt-street-dental-centre-deepen-7] [pitt-street-dental-centre-deepen-8] [pitt-street-dental-centre-deepen-9] [s1] | 3/3 |
| ✓ | Dentist specializations listed [s1] | 2/2 |
| ✓ | Real clinic photos [s1] | 2/2 |
| ✓ | Service list published [s1] | 3/3 |
| ✓ | Clear contact details [s1] | 2/2 |
| ✓ | English website version [s1] | 2/2 |
| ✓ | Address and map published [s1] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✓ | Prices or price ranges published Downloadable price list referenced; specific fees not shown on homepage (AUD). [s1] | 3/3 |
| ? | Cleaning price listed | 0/2 |
| ? | Filling price listed | 0/2 |
| ? | Crown price listed | 0/2 |
| ? | Implant price listed | 0/2 |
| ? | Consultation price listed | 0/2 |
| ? | X-ray / imaging price listed | 0/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) as of 2026-08-26 (was 4.9 from 535 reviews on 2026-07-12) [pitt-street-dental-centre-deepen] | 6/6 |
| ✓ | Google review volume as of 2026-08-26 (up from 535) [pitt-street-dental-centre-deepen] | 3/3 |
| ✓ | Review recency Newest Google review is dated 2026-09-23 (listing read 2026-09-25). [pitt-street-dental-centre-gbp-2026-09-25] | 3/3 |
| ✓ | Clinic responds to reviews Owner replies on the Google listing: 4 of the 10 reviews from the last 12 months that were read carry one, the latest reply dated 2026-08-18 (read 2026-10-02). [pitt-street-dental-centre-r6rep] | 2/2 |
| ✓ | No recurring complaints Of 555 Google reviews, 10 are one- or two-star (1.8 %); the lowest-rated read (2017-2026) raise different matters (an unexpected new-patient fee, a discount-for-review complaint, a dislocated jaw after an extraction, a rude receptionist, the price of a filling), so no complaint recurs (read 2026-10-02). [pitt-street-dental-centre-r6rep] | 2/2 |
| ✓ | No suspicious review patterns No five-star cluster and no repeated wording in the 15 Google reviews read (2017-05-28 to 2026-09-30); 15 are from accounts with other reviews of their own (read 2026-10-02). [pitt-street-dental-centre-r6rep] | 2/2 |
| ✓ | Active Facebook presence [s1] | 1/1 |
| ✗ | TripAdvisor presence No TripAdvisor listing found via its search for "Pitt Street Dental Centre Sydney" and "Pitt Street"; the clinic's site does not link to TripAdvisor (checked 2026-10-02 and 2026-10-05). [pitt-street-dental-centre-tripadvisor] [pitt-street-dental-centre-tripadvisor-2] | 0/0.5 |
| ✓ | Other review platforms WhatClinic: clinic profile at 2/70 Pitt Street with its dentists' biographies and photos; Word of Mouth: a page managed by the practice. No reviews on either yet. [pitt-street-dental-centre-deepen-11] [pitt-street-dental-centre-deepen-12] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Australia", "English speaking dentist Australia", "dental implants Australia", "emergency dentist Australia", "Australia dental clinic for expats".
| ✓ | Mentioned for: best dentist Australia Ranked #3 (topexperts.com.au aggregation, 4.8/5 from 357 reviews across profiles) and named directly in Bing AI overview. [pitt-street-dental-centre-deepen-2] | 1/1 |
| ✗ | Mentioned for: English speaking dentist Australia [pitt-street-dental-centre-deepen-3] | 0/1 |
| ✗ | Mentioned for: dental implants Australia Was surfaced for a differently-worded implants query last cycle; not in top results for the exact query today. [pitt-street-dental-centre-deepen-4] | 0/1 |
| ✗ | Mentioned for: emergency dentist Australia [pitt-street-dental-centre-deepen-5] | 0/1 |
| ✗ | Mentioned for: Australia dental clinic for expats [pitt-street-dental-centre-deepen-6] | 0/1 |
| ✓ | Structured data on website Rating schema markup present. [s1] | 1.5/1.5 |
| ✓ | Google indexing quality [sq] | 2/2 |
| ✓ | Dedicated service pages [s1] | 1.5/1.5 |
Ranking leaders in AI answers
The queries above are this index's own check. The three leading clinics have also been measured in full: how often ChatGPT and Gemini name them when a patient asks them to recommend a dentist.
- #1Gorgeous Smiles Dentistry25.1 of 100View report →
- #2Pure Dentistry30.2 of 100View report →
- #3Dental on Flinders3.9 of 100View report →
Measured by Ansmeter, 7 October 2026. Ansmeter is an affiliated service. Its figure is not part of this rating and does not affect positions — scores change only when public data changes.
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Dr Michael Cai [s1] | Principal Dentist (cosmetic, implants, restorative) | DEN0001393837 |
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Price Transparency: Cleaning price listed
- Price Transparency: Filling price listed
- Price Transparency: Crown price listed
- Price Transparency: Implant price listed
- Price Transparency: Consultation price listed
- Price Transparency: X-ray / imaging price listed
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
- Communication & Service: Pre-visit consultation possible
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://pittstdentalcentre.com.au/ |
|---|---|
| Phone | +61 2 8000 1832 |
| https://www.facebook.com/PittStDentalCentre/ | |
| Google Maps | Map listing |
| Address | Level 2, 70 Pitt Street, Sydney NSW 2000, Australia |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://pittstdentalcentre.com.au/ | Address, phone, email, principal dentist AHPRA number, services, CBCT, hours, photos, price list reference. | 2026-07-12 |
| sq | search:best dentist Sydney / English speaking dentist Sydney / dental implants Sydney / emergency dentist Sydney / Sydney dental clinic for expats | AI/search visibility scout 2026-07-12 | 2026-07-12 |
| pitt-street-dental-centre-deepen | https://www.google.com/maps/place/Pitt+Street+Dental+Centre/data=!4… | Google rating 4.9 (549 reviews) as of 2026-08-26 | 2026-08-26 |
| pitt-street-dental-centre-deepen-2 | search:best dentist Sydney | AI/search visibility scout 2026-08-26: named in Bing AI overview - 'Pitt St Dental Centre – Located at Level 2/70 Pitt St, Sydney CBD... 4.9/5 rating from over 370 reviews' | 2026-08-26 |
| pitt-street-dental-centre-deepen-3 | search:english speaking dentist Sydney | AI/search visibility scout 2026-08-26: not present in top results | 2026-08-26 |
| pitt-street-dental-centre-deepen-4 | search:dental implants Sydney | AI/search visibility scout 2026-08-26: not present in top results for this exact query | 2026-08-26 |
| pitt-street-dental-centre-deepen-5 | search:emergency dentist Sydney | AI/search visibility scout 2026-08-26: not present in top results | 2026-08-26 |
| pitt-street-dental-centre-deepen-6 | search:dentist for expats Sydney | AI/search visibility scout 2026-08-26: not present in top results | 2026-08-26 |
| pitt-street-dental-centre-deepen-7 | https://www.ahpra.gov.au/Registration/Registers-of-Practitioners.aspx | AHPRA public register search for 'DEN0001393837' confirms Dr Michael Hongyue Cai, Dental Practitioner, principal place of practice Sydney NSW 2000. Checked 2026-08-26. | 2026-08-26 |
| pitt-street-dental-centre-deepen-8 | https://topexperts.com.au/nsw-sydney-dentists | "Pitt St Dental Centre... 4.8/5 ⭐ | 357 reviews across 2 profiles | dental clinic in Sydney CBD that offers cosmetic dentistry, dental implants, restorative dentistry, and general dentistry." Checked 2026-08-26. | 2026-08-26 |
| pitt-street-dental-centre-deepen-9 | https://www.doctify.com/au/practice/pitt-street-dental-centre | Doctify practice profile (Level 2/70 Pitt St, Sydney) lists Dr Michael Cai as the specialist dentist. Checked 2026-08-26. | 2026-08-26 |
| pitt-street-dental-centre-deepen-10 | https://pittstdentalcentre.com.au/treatments/sedation-dentistry/ | "Dr Cai holds surgical accreditation at Westmead Private Hospital and Strathfield Private Hospital for procedures requiring general anaesthesia"; twilight sedation administered in-house. | 2026-08-26 |
| pitt-street-dental-centre-gbp-2026-09-25 | https://www.google.com/maps?cid=16315479403554367421&hl=en | Google listing read on 2026-09-25: rating 4.9 from 553 reviews; star histogram 1★ 10 / 2★ 0 / 3★ 1 / 4★ 14 / 5★ 528; newest review dated 2026-09-23. | 2026-09-25 |
| pitt-street-dental-centre-deepen-11 | https://www.whatclinic.com/dentists/australia/new-south-wales/sydne… | WhatClinic, read 2026-10-02: profile "Pitt Street Dental Centre", 2/70 Pitt Street, Sydney NSW 2000 (the clinic's address), with the clinic's own content: staff entries with biographies (principal dentist Dr Mark Gadeley and others), photos and opening hours; no ServiceScore and no reviews yet | 2026-10-02 |
| pitt-street-dental-centre-r6rep | https://www.google.com/maps?cid=16315479403554367421&hl=en | Google listing "Pitt Street Dental Centre", read 2026-10-02 with its reviews sorted lowest first, newest first, highest first and by relevance: rating 4.9 from 555 reviews, histogram 10 one-star, 0 two-star, 1 three-star, 14 four-star, 530 five-star; 15 distinct reviews read (dated 2017-05-28 to 2026-09-30), 4 with an owner reply; the lowest-rated reviews read are dated 2017-2026. | 2026-10-02 |
| pitt-street-dental-centre-tripadvisor | https://www.tripadvisor.com/TypeAheadJson?action=API&details=true&q… | TripAdvisor's own search, read 2026-10-02: 12 suggestions for "Pitt Street Dental Centre Sydney" (5 attractions, 7 hotels), none of them a dental practice in or near Sydney; 12 suggestions for "Pitt Street" (2 places, 4 attractions, 4 hotels, 2 restaurants), none of them a dental practice in or near Sydney; no listing for this clinic | 2026-10-02 |
| pitt-street-dental-centre-tripadvisor-2 | https://pittstdentalcentre.com.au/ | Clinic's website, home page read 2026-10-05: no link to a TripAdvisor page | 2026-10-05 |
| pitt-street-dental-centre-deepen-12 | https://www.wordofmouth.com.au/reviews/pitt-street-dental-centre | Word of Mouth, read 2026-10-05: business page "Pitt Street Dental Centre", Level 2 70 Pitt Street, Sydney NSW 2000 (the clinic's address), with its hours; no reviews yet; the page carries no "Is this your business? Claim your listing" prompt, which Word of Mouth shows on listings the business does not manage | 2026-10-05 |
Change History
| Date | Change |
|---|---|
| 2026-10-05 | TripAdvisor presence checked on 2026-10-05: no listing found for this clinic. |
| 2026-10-02 | Reputation check 2026-10-02 on the clinic's Google listing (15 reviews read): recurring complaints no, owner replies to reviews yes, suspicious review patterns no. |
| 2026-10-01 | Other review platforms re-checked on 2026-10-01: WhatClinic (clinic profile, no reviews yet); the Birdeye page cited before only repeats Google reviews. |
| 2026-09-29 | Corrected 2026-09-29: review recency within 3 months (newest review dated 2026-09-23). |
| 2026-08-26 | Recorded sedation / general anaesthesia availability (informational): documented as available. Offers twilight sedation in-house; Dr Cai holds surgical accreditation at Westmead Private and Strathfield Private Hospitals for general anaesthesia procedures. |
| 2026-08-26 | Deepen 2026-08-26: rechecked website/contacts (unchanged) and confirmed open; Google rating re-verified at 4.9 from 549 reviews (up from 535); added 3 independent external sources (AHPRA, topexperts.com.au, Doctify) beyond own site; visibility scout 5 queries found a best-dentist AI-overview mention; sedation = true (general anaesthesia via hospital accreditation + in-house twilight sedation); no uncited existing sources to triage. |
| 2026-07-12 | Initial data collection. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.